Frequently asked questions
How do I make an appointment with Lois Laynee?
Have you tried our 7-Day Challenge? If not, check out our Services page for details. Complete this first before calling to make an appointment!
What is Jane?
Jane is the HIPAA compliant system our office uses to schedule appointments, coordinate paperwork, and charge payment fees. This is also where clients will receive their Home Movement assignments after each appointment.
What should I do before my first appointment?
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Send any helpful test results, scans, treatment plans, etc. to office@restoringbreathing.com
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For virtual appointments only: -
Please test your meeting link for Zoom. You will need to download the Zoom software for the first use. -
Click the meeting link and join the meeting by the start of your appointment time. -
Have the following items ready: -
Secure support for your device -
Devices cannot be moving around during the appointment -
Device plugged into a power source
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Comfortable clothing, with no belt. -
Comfortable and quiet environment -
2 pillows (1 for feet, 1 to sit on) -
Water to drink -
Plastic knife, fork, and spoon -
Ten (10) Q-tips -
Tissue Box -
Brightly colored cup for a focal point -
Lemon juice -
Vinegar -
Netistik (This can be found on our products page) -
Vibrating Facial Massager (This can be found on our products page)
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For in-person appointments only: -
Please wear comfortable clothing, with no belt -
If you have any Home Movement Tools that were given to you during your previous appointments, bring those with you.
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What is your cancellation policy?
We require at least 36 business hours notice of appointment cancellation. If a cancellation notice or any appointment change occurs inside the 36 business hour window, or if the appoinment is missed, the payment method on file may be charged a fee up to the full cost of the scheduled appointment.
How much do appointments cost?
Click the "Book an Appointment" button on the Services page to see a full list of appointment fees and lengths.
Can I use my insurance to cover the costs of my appointments?
How do you conduct virtual appointments?
Our office uses Zoom for all virtual appointments. This software is very user friendly, free to our clients, and is completely secure and HIPAA compliant. Zoom is available for IOS, Android, or through the internet.
What time zone are your appointments in?
I was told that I would receive a list of exercises to do at home. Where and when will these be sent to me?
We call the exercises that you do at home, Home Movements. The list of assigned Home Movements will be sent to you through your Jane account with detailed instructions, within one business day from your appointment time. Once these are uploaded to your account, you will receive an email with a link to view them that says "A document has been shared with you".
How do I login to my Jane account?
1. Go to our Home Page or our Services Page, and click on the button "Book an Appointment".
I can't find your address, what is it or where can I find it?
We are located in north Glendale, Arizona. If your appointment requires our home office address, this information will be included in your appointment confirmation and reminder emails from Jane.
How many appointments should I expect?
I have a young child, do I need to have them present at the appointment?
Absolutely, Lois is not able to assess their abilites or offer recommendations without seeing their body's reaction first hand. The client that the appointment is for must be present during all appointments, unless specifically discussed ahead of time.
I need some help using the patient portal through Jane
How do I download and use Zoom for my virtual appointment?
You will need to download zoom prior to your appointment. Here are a few links for assistance if you need them: