Frequently asked questions

How do I make an appointment with Lois Laynee?


Have you tried our 7-Day Challenge? If not, check out our Services page for details. Complete this first before calling to make an appointment! For new clients, we require our Wellness Questionnaire to be completed prior to any appointment being booked. Contact our office via email or by phone, so we can begin this process. For existing clients, please go to the Services page and click on the button that says "Book an Appointment". This will take you to a list of appointment types that our office offers. Select the appropriate appointment type and follow the system prompts. If you are unsure about what appointment type to select, email our office at office@restoringbreathing.com.




What is Jane?


Jane is the HIPAA compliant system our office uses to schedule appointments, coordinate paperwork, and charge payment fees. This is also where clients will receive their Home Movement assignments after each appointment.




What should I do before my first appointment?


  • Send any helpful test results, scans, treatment plans, etc. to office@restoringbreathing.com
  • For virtual appointments only:
    • Please test your meeting link for Zoom. You will need to download the Zoom software for the first use.
    • Click the meeting link and join the meeting by the start of your appointment time.
    • Have the following items ready:
      • Secure support for your device
        • Devices cannot be moving around during the appointment
        • Device plugged into a power source
      • Comfortable clothing, with no belt.
      • Comfortable and quiet environment
      • 2 pillows (1 for feet, 1 to sit on)
      • Water to drink
      • Plastic knife, fork, and spoon
      • Ten (10) Q-tips
      • Tissue Box
      • Brightly colored cup for a focal point
      • Lemon juice
      • Vinegar
      • Netistik (This can be found on our products page)
      • Vibrating Facial Massager (This can be found on our products page)
  • For in-person appointments only:
    • Please wear comfortable clothing, with no belt
    • If you have any Home Movement Tools that were given to you during your previous appointments, bring those with you.




What is your cancellation policy?


We require at least 36 business hours notice of appointment cancellation. If a cancellation notice or any appointment change occurs inside the 36 business hour window, or if the appoinment is missed, the payment method on file may be charged a fee up to the full cost of the scheduled appointment.




How much do appointments cost?


Click the "Book an Appointment" button on the Services page to see a full list of appointment fees and lengths.




Can I use my insurance to cover the costs of my appointments?


Restorative Breathing is a cash only practice. Insurance does not cover the cost of any services provided, as they are not medical. HSA cards can be used with our office; however, your insurance company may require you to reimburse them if they do not find the charge to be covered by your plan.




How do you conduct virtual appointments?


Our office uses Zoom for all virtual appointments. This software is very user friendly, free to our clients, and is completely secure and HIPAA compliant. Zoom is available for IOS, Android, or through the internet. If you have a virtual appointment scheduled, please look out for an email with your meeting link. Below are two links to learn more about Zoom and how to use it successfully. Learn more about joining a meeting through Zoom: https://www.youtube.com/watch?v=vFhAEoCF7jg#action=share If you have any issues, please look here for help: https://support.zoom.us/hc/en-us




What time zone are your appointments in?


​When scheduling an appointment, all times are listed in Mountain Standard Time (MST). This can be confused with Mountain Time (MT), which is one hour different for part of the year. Please adjust accordingly to your time zone.




I was told that I would receive a list of exercises to do at home. Where and when will these be sent to me?


We call the exercises that you do at home, Home Movements. The list of assigned Home Movements will be sent to you through your Jane account with detailed instructions, within one business day from your appointment time. Once these are uploaded to your account, you will receive an email with a link to view them that says "A document has been shared with you". If you have any questions about these Home Movements, or the instructions, please email office@restoringbreathing.com or call our office during business hours.




How do I login to my Jane account?


1. Go to our Home Page or our Services Page, and click on the button "Book an Appointment". 2. In the top right, you will see "Sign In", click the words. This will direct you to the login screen. 3. Enter your email address or username that you entered to create your account originally and click "Next". 4. Enter your password and submit. If you have any issues, contact our office during business hours.




I can't find your address, what is it or where can I find it?


We are located in north Glendale, Arizona. If your appointment requires our home office address, this information will be included in your appointment confirmation and reminder emails from Jane. If you still need further assistance, please call our office!




How many appointments should I expect?


The length of care is entirely case dependant. You can expect anywhere from 4 months to over a year. Length of care greatly depends on the consistency and dedication of the Home Movements assigned, as well as how quickly the nerves respond to activation. Each person is very different from one another and there is no way for us to anticipate what will be needed for you to achieve your wellness goals.




I have a young child, do I need to have them present at the appointment?


Absolutely, Lois is not able to assess their abilites or offer recommendations without seeing their body's reaction first hand. The client that the appointment is for must be present during all appointments, unless specifically discussed ahead of time.




I need some help using the patient portal through Jane


Try watching this video to see if your question can be answered here. If you have additional questions, please contact our office for further assistance.




How do I download and use Zoom for my virtual appointment?


You will need to download zoom prior to your appointment. Here are a few links for assistance if you need them: Zoom Support Link: https://support.zoom.us/hc/en-us Zoom Customer Support: 1-888-799-9666





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Office Email:  Office@restoringbreathing.com

Course Email: Courses@restoringbreathing.com

Office:  480-550-8000

Remote Team: 480-420-9520

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